e28 bat Privacy Policy

1 Introduction and Scope

e28 bat is an online betting and casino platform operated for users in Bangladesh. We are always committed to protecting the privacy of our members. This policy applies to:

• All visitors to the e28 bat website (https://e28-bat.cam)
• All registered members of e28 bat
• e28 bat app users (Android and iOS)
• Anyone who contacts us via live chat or email

If you disagree with any part of this policy, please stop using our platform and contact our support team.

2 Data Collection — What Information We Collect

2.1 Information You Provide Directly

Information you voluntarily provide during account registration or identity verification includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form, never readable in plain text)
• National ID or passport number (for identity verification)
• Financial information such as bKash, Nagad, Rocket or Upay numbers and bank account details

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Date, time and duration of visits
• Cookie and session data
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

In some cases we may receive information about you from third-party verification services for the purpose of identity verification or fraud prevention. Such collection is always done on a legal basis and only for relevant reasons.

3 Purpose of Data Use

e28 bat uses your information only for specific and legitimate purposes. Your information will not be used for any purpose other than those listed below:

• Account Management: For registration, login, password recovery and account security
• Financial Transaction Processing: To securely complete deposits and withdrawals
• Identity Verification: For account verification and fraud prevention
• Customer Support: To resolve issues via live chat or email
• Promotional Benefits: To provide bonuses, cashback and VIP benefits
• Platform Improvement: To analyse user experience and improve service quality
• Security Monitoring: To detect and prevent suspicious activity
• Legal Compliance: To comply with applicable laws and regulations

Under our Responsible Gaming policy, we monitor your gaming behaviour so that we can offer timely support if any concerning patterns appear.

4 Data Retention and Security

4.1 Retention Period

Your information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are kept for a specified period in accordance with regulatory requirements.

4.2 Security Measures

e28 bat uses industry-standard technology to keep your information secure:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Password hashing — using bcrypt or equivalent technology
• Two-Factor Authentication / OTP support
• Regular security audits and system reviews
• Access controls — only authorised staff can view your information

4.3 Response to a Data Breach

If a data breach occurs for any reason and there is a possibility that your personal information has been affected, e28 bat will notify you as quickly as possible and take the necessary steps to bring the situation under control.

5 Sharing Data with Third Parties

e28 bat never sells your personal information or shares it with third parties for marketing purposes. However, information may be shared in certain specific situations:

5.1 Service Provider Partners

To deliver our services, we work with certain trusted third parties, such as:

• Payment processing services — to carry out transactions via bKash, Nagad, Rocket, Upay and bank transfer
• Identity verification services — to confirm the validity of registered members
• Game software providers — such as Pragmatic Play, PG Soft, JILI, Evolution, and others
• Technical infrastructure services — for server hosting and cybersecurity

These partners may only use the information for the specified purpose and operate under strict confidentiality agreements.

5.2 Legal Obligations

e28 bat may be legally required to disclose information in response to a court order, a lawful request from a law enforcement authority, or the requirements of applicable law. In such cases, only the minimum necessary information is provided.

6 Cookie Policy

The e28 bat website and app use cookies and similar tracking technologies. Cookies are small files stored on your device.

6.1 Types of Cookies Used

• Essential Cookies: To keep login sessions active and ensure security — the site cannot function properly without these
• Functional Cookies: To remember your language and preference settings
• Analytical Cookies: To monitor site usage and improve services

6.2 Cookie Controls

You can reject or delete cookies at any time by changing your browser settings. However, doing so may limit some of the site's functionality.

7 Your Rights

As a member of e28 bat, you have the following rights over your personal information:

• Right to Access: You can ask what information we hold about you and why
• Right to Rectification: You can request correction of inaccurate or outdated information
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained to meet legal obligations
• Right to Object: You can object to your information being used for marketing or profiling purposes
• Right to Data Portability: You can request a copy of the information we hold about you
• Right to Withdraw Consent: You can withdraw any consent-based permission at any time

To exercise these rights, contact our support team 24/7 via live chat or email.

8 Protection of Minors

e28 bat strictly prohibits participation by anyone under the age of 21. Using our platform means you confirm that you are 21 years of age or older (for ages 21+).

We do not intentionally collect any personal information from minors. If information from a minor is collected by mistake, it is deleted immediately upon discovery and the associated account is closed.

9 International Data Transfers

In some cases your information may be processed or stored on servers located outside Bangladesh. For example, a game software provider or payment gateway may have servers in another country.

For any such transfer, we ensure that:

• Adequate data protection agreements are in place with the relevant party
• International data protection standards are being followed
• The level of confidentiality and security of the data is maintained

10 Changes to Policy

e28 bat may update or amend this privacy policy from time to time. For significant changes, we will notify you via your registered email or live chat. Continuing to use the platform after a change indicates that you have accepted the revised policy.

The latest version of the policy will always be published on this page. For answers to general questions about our services, you can visit our FAQ section.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact us:

We are always ready to assist with any privacy-related requests or the exercise of your rights.